Refund policy

We have a 2-day return policy, which means you have 2 days after receiving your item to request a return.

ANY suspicion of Fraud will warrants Lavish Hair Zesty Girl the right to deny any request for a refund. We reserve the right to refuse any request in any case a store credit will be issued.

  • To be eligible for a return, your item and it's packaging must be in the same condition in which you received it, unworn or used/cut/dyed with tags & label still attached in its original packaging. If the prior requirements are not met your refund will be denied, and you will be given store credit towards your next purchase.

You’ll also need the receipt for proof of purchase date.

  • To start a return, you can contact us at lavishhairzestygirls@gmail.com. If your return is accepted, use the return shipping label attached after reading the return instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Buyer pays return shipping.



Concerns and issues
Please inspect your order upon reception and contact us immediately if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Custom wigs (such as special orders or personalized items),  & Custom Wholesale deals 

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the refund.